Taught by Mark Kitabayashi
This course provides agents with the latest in high customer service standards through a look at the Code of Ethics and the changes that have been implemented for the current year. Learn how to avoid the pitfalls of an ethics violation and what the process is when a violation does occur. Discover options for settling disputes with clients, customers and other practitioners. In addition, you will understand how to run your business ethically! This day is filled with humor, real-life experiences, practices and exercises, and thought-provoking information.